Shipping policy
At Naram Libbas, we work hard to process and deliver your orders as quickly and safely as possible. Please read our Shipping Policy carefully before placing your order.
Order Processing
Orders are processed after confirmation and payment verification. Most orders are prepared and dispatched within 1–3 business days, depending on product availability and order volume.
Orders placed during weekends, public holidays, or sale periods may take slightly longer to process.
Delivery Time
Estimated delivery time may vary depending on your location and courier service.
Standard Delivery: 3–7 business days
Remote Areas: Delivery may take additional time
Please note that delivery delays can occur due to weather, courier issues, public holidays, high order volume, or circumstances beyond our control.
Shipping Charges
Shipping charges are calculated at checkout and may vary based on your location, order value, or any active promotion.
Free shipping may be offered on selected orders or during promotional campaigns.
Order Tracking
Once your order is shipped, you may receive a tracking number or delivery update through email, SMS, or WhatsApp. You can use this information to track your shipment status.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and contact details are correct before placing an order. Sajiero will not be responsible for delayed or failed deliveries caused by incorrect or incomplete customer information.
Failed Delivery Attempts
If the courier cannot deliver your order due to an unavailable recipient, incorrect address, or no response, the parcel may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please contact our customer support team within 24 hours of delivery with your order number and clear photos or video proof.
Our team will review the issue and guide you through the next steps.
International Shipping
International shipping availability may vary depending on destination and courier service. Any customs duties, taxes, or import charges are the responsibility of the customer unless stated otherwise.
Contact Us
For any questions about shipping, delivery updates, or order tracking, please contact our customer support team with your order details.